Normally they have a list of general queries and problems from Microsoft that users encounter. If your problem is listed, go ahead and click on the link and you will be taken to an appropriate page and given the right guidance. If your specific issue is not there on the listed queries, you will be guided to another page where you get to interact live with a technically expert person.24/7 chat services are also provided, wherein people from around the globe, who have different time zones can call up Microsoft support number to get their issues resolved. There would a number of questions and fill-in boxes that you would have to fill, so that the technical help person online could get the exact detail of your location, application and issue. These services are mainly for the actual customers who have purchased the original Microsoft applications.