Tech Support / Network Admin Available (northwest CT)


Dear Human Resources Administrator,
I just wanted to take a moment of your valuable time to introduce myself. I am a highly motivated professional with more than 9 years of technical experience, hands-on skill in the high-level care of equipment, and the cost-effective management of business operations. In addition to exceptional technical expertise, I'm also acknowledged for being detail oriented, reliable and possess excellent communication skills.
My well developed communication and organizational skills have enabled me to handle even the most challenging situations. I am recognized as a competent quality assurance professional who know how to develop and maintain excellent working relationships with employers, staff and vendors. I am also a hands-on manager and critical thinker who can quickly learn new systems, develop expertise, and produce significant contributions.
To that end, I am now seeking to align my experience and my skills with an organization that is looking for a talented professional that knows how to deliver outstanding quality services.
I have enclosed my resume for your review. I would appreciate an interview to discuss the ways in which I could assist you in accomplishing your goals. Please feel free to contact me directly at any time to discuss further.
Keith Stein
[email protected]
To obtain a position in Technical Support where I can utilize my exemplary skills in troubleshooting, help desk, desk side, and technical problem solving skill set for the organization.
• Familiar with Dell & HP hardware including laptops and desktops.
• Experience with Apple hardware, Mac IP printing, Mac software support.
• Knowledge of VPN connection, Mac and Windows remote connections.
• Knowledge of Pro Tools, Adobe Suite "CS3", & Final Cut Pro.
• Experience with Windows Vista Business/Ultimate, Windows XP Professional, Windows Server 2008.
• Experience with Timbuktu, Microsoft Remote Desktop, Mac Remote Desktop.
• Experience with Symantec Antivirus, McAfee Antivirus, Kaspersky Antivirus, Trend Antivirus.
• Experience with Novell Clients.
• Install, configure, troubleshoot and perform maintenance for Dell and HP servers.
• Experience with backing up, wiping, upgrading and redeploying BlackBerry smart phones, iPhones and other handheld devices.
• Experience supporting "Hybrid Networks", containing both MAC and PCs.
• Experience with Apple hardware, Mac IP printing, Mac software support, MACs connected to Exchange servers.
• Experience building, upgrading and repairing Dell laptops laptops and workstations (DCSE Certified).
• Experience with Apple Mac OS X -- Including Lion and Mountain Lion
• Knowledge of Symantec Ghost, Acronis True Image, sysprep, Bart PE, Disk Utilities and creating Images/cloning for All Operating System platforms, Windows and Mac.
• Mac/PC hardware component testing and configuration.
• Adding and managing users and computers to domains using active directory.
• Provided software support for Microsoft Office, Outlook, Internet Browsers, Adobe Acrobat, TCP/IP and basic network and printer configuration.
SF Architectural Services , Lillis Legal Services May 2009 -- Sept 2013
Consulting Project (Contract)
• Deploying and supporting Mac and PC Workstations, phone systems, video conference equipment.
• Support networking technologies such as TCP/IP, DNS, DHCP, VPN, antivirus and spam/spyware blocking technologies.
• Supporting all computers, servers, network hardware, and backup systems.
• Supporting a large group of Blackberry users.
• Supporting a small group of remote users depending on VPN access, and iPhones.
Intrepid New Yorker August 2007 -- April 2009
Outsourced Network Admin
• Performed server and data migration to new hardware and Windows Server 2008.
• Migrating user workstations after hours, to minimize lost user productivity.
• Rollouts of new machines when needed.
• Configure Cisco Switches, and ASA Firewall.
• Provide On Call User Support, and Scheduled Server/ Network Maintenance.
• Setup/Configure Windows Server 2008 Hosts, DNS, Active Directory. . .
IRTS March 2004 -- February 2007
Network Admin / Desktop Support
• Adding and managing users and computers to domains using active directory.
• Install, configure and maintain on site servers.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users.
• Implement Remote Desktop company-wide, to save money on outsourced services, while providing greater speed and reliability.
• Image, clone, re-image workstations via Norton Ghost (individual workstations and multicast).
• Basic networking (installing NICs, check wiring, checking workstation/printer connectivity).
• Document all repairs, installs, moves, changes, and removals.
• Configure user profiles.
• Monitor system performance for users PC workstation's
• Set up projectors for users and/or client conferences.
• Configure and assist users with Microsoft Office Outlook 2003 and Microsoft Office 2004 for Mac.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to common computer problems.
• Communicating effectively in writing as appropriate for the needs of other users.

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