Business Analyst full time position


Business Analyst full time position.
Please do go through the details and kindly send me the updated resume for further procedures.
Location: Wilkes Barre , PA and Parsippany, NJ
Business Analyst  will be responsible for any interaction between business and technical team. He / She will be owning the business functionalities of IT tools and document business need in to requirement document. He/ she will be responsible for creating test cases and perform UAT along with operations. He / She will partner with Client relationship manager, lead BA, development and operations to deliver projects on spec/ on time.
NPS for IT
Document requirement of IT issues/ changes from operations/ client
Document test cases as per requirements for UAT
Quality of UAT testing on features changes or new implementation
Communicate/ escalate to Dev/ client relationship manager  any issues.
Engage development and support team for closing any gaps in requirements / delivery
Responsible for delivery of SLAs for certain processing area and partner with operations to meet or exceed SLAs.
In case of any potential risk of breach of SLAs/ overall delivery, escalate to operational leader and IT leadership
ESSENTIAL FUNCTIONS    (% of Time Spent)
Discussion with client and operations for (30%)
Project review ( implementation/ change requests)
Periodic engagement review with IT /operations/ client leadership
Explaining the requirements to development team and business
Requirements and project plan sign-off
Any issues/ challenges client/ operations are facing
Engage operations and IT development team to work with detailed requirement and test plan.(20%)
Document test logs and provide feedback to development team(20%)
Communicate with operations / client/ IT development/ operations on project updates and update for any issues/ changes (10%)
Travel to client / operations centers across globe as needed (5%)
Participate in growth of a client engagement
Mentor other trainers / development team on business process
Having deep domain knowledge in US healthcare especially in Healthcare billing and front-end process.
Minimum 6 years of analyzing/improving business processes
Co-ordinate with business stake holders , developers and test the deliverables according to specific business requirements
Write detailed requirement for any issues/ features
Analytical and problem solving skills
BS or better
Looking forward to hear from you soon.
Thanks & Regards,
Joison Jose
Ztek Consulting Inc
3161, St Ives Country Club Parkway, DULUTH, GA - 30097
Phone: (678) – 685-8345 ext. 201
email: [email protected]

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