Hotel Night Manager

Location:
All of Maine

A Global Tourism Operator

and International Hotel Chain are seeking a Hotel Night Manager for

one of our 5 star hotels in the country.
Our organization, through

its chain of luxury hotels, is passionate about people, whose

enthusiasm is to create top class hotels and accommodate customer

needs. Hence, finding the best talent is important to us.
The role of a Hotel Night

Manager is to oversee the night-hour supervision of the Front Office

Team to ensure that Team Members are prepared and well-informed to

deliver our Guests an exceptional experience from check-in through

check-out.
The Key Performance Indicators for our Hotel Night

Managers are:
Serve as a point of contact

for regular and VIP Guests. Complete Night Audit duties. Maximize

room occupancy at best rates and use up-selling techniques to promote

hotel services and facilities. Understand and demonstrate correct

procedures regarding the acceptance of foreign currencies, credit

cards and cash in accordance with the hotel credit policy. Represent

the Hotel Manager and other senior managers in their absence, taking

full responsibility of the hotel. Manage record and promptly resolve

issues or emergencies that arise. Demonstrate current knowledge of

hotel products, services, pricing and policies, as well as knowledge

of the local area. Act in accordance with all security and emergency

procedures and manage the instigation of these, as required. Compile

adequate handover to Early staff / Duty Manager. Attend appropriate

training courses, when required, and assist with the Night Team€™s

training and development efforts. Act in accordance with policies and

procedures when working with front of house equipment and property

management systems. Conduct annual and mid-year Appraisals with Team

Members. Conduct Health and Safety Checks and Night Walks, and

maintain a good status awareness of all hotel areas. Assist other

departments, as necessary.
Desired Skills & Experience include:
Previous

supervisory experience in Front Office within the

hotel/leisure/retail. High level of IT proficiency. Excellent

leadership, interpersonal and communication skills. Accountable and

resilient. Commitment to delivering a high level of customer service.

Ability to work under pressure. Excellent grooming standards.

Flexibility to respond to a variety of work situations. Ability to

work on your own and as part of a team. Previous experience in the

hotel industry. Previous experience with Front Office Management

Systems. Previous experience with cash handling
.
In return we

compensate our employees with:
Competitive

salary, Health care system and discounted accommodation globally (in

all Groups resorts).
Are

you interested? Please send your resume via email to
[email protected]
All resumes must

be professional, readable and grammatically correct. Make sure that

you clearly state
all contact

information including email addresses, telephone numbers and any

professional networking accounts (ex. LinkedIn, Skype, etc.)
.

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